Microsoft Teams Review
Based on online research and 57 Microsoft Teams reviews, Microsoft Teams' overall score is 4.3 out of 5 stars. Microsoft Teams' review score is based on Microsoft Teams' customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The Microsoft Teams review table below incorporates summarizes 57 Microsoft Teams ratings on 6 features. You can also compare Microsoft Teams against popular alternatives like WhatsApp, Discord and Slack. Or you can view the top 50 brands in similar categories, such as software brands, productivity tools and messaging apps.
Brand popularity
eCommerce rating
Functionality
Ease of use
Integrations & compatibility
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Microsoft Teams Review: Microsoft Teams Pros & Cons
Microsoft Teams (products.office.com/en-us/microsoft-teams/group-chat-software) is a very popular team messaging tool which competes against other team communication software like WhatsApp, Discord, Slack, Loom and Signal. Based on our in-depth Microsoft Teams review, when compared to its competitors, Microsoft Teams ranks as one of the top-performing brands in its category, with an overall ranking of #4 out of 77 total brands. Read the full Products.office.com/en-us/microsoft-teams/group-chat-software review below for more details.
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- Messaging features: Does each tool support a wide range of messaging features? How would you rate each software's variety of messaging capabilities?
- Video calling: How would you rate each tool's video call capabilities? How does each software's video chat features compare to its competitors?
- File sharing: How would you rate each tool's file sharing capabilities? How does each software's document sharing features compare to its competitors?
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- Mobile app: Does each tool come with a mobile app? Does each software offer a mobile app?
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- Free trial: Does each tool have a free trial period? Can I try each software for free?
- Notification settings: How would you rate each tool's notification settings? How does each software's notification features compare to its competitors?
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Microsoft Teams' strengths are:
Knoji has 57 Microsoft Teams reviews and ratings as of July 14, 2026. Knoji editors and the Knoji shopper community have reviewed Microsoft Teams and compared it against 77 top team messaging brands, reviewing Microsoft Teams based on product and store features. Knoji reviews and ranks Products.office.com/en-us/microsoft-teams/group-chat-software and other team messaging software based on how many features each offers and based on a 5-star rating scale. Based on these factors and 57 Microsoft Teams reviews, Microsoft Teams earns an overall score of 4.3 out of 5.0 points. Microsoft Teams offers 6 total features. Microsoft Teams' review score is also boosted by the fact that it is a popular brand with good recognition among consumers.
Microsoft Teams Customer Reviews (1)
Overall, I think there's some key benefits to using Microsoft Teams as a team messaging tool. However, they definitely missed the mark on a few major details that make it difficult for me to give a full 5 stars. If you already utilize Microsoft products as an organization, by all means, Teams should be your go to! If you don't already use Microsoft products, check out the reviews for other team messaging tools because you'll likely find one that fits your needs without the struggle that Teams presents.
Pros:
- Easy to use as far as navigation and the interface goes
- Video calling is an advantage of Teams, especially if you have a large organization
- File sharing (if you're on Microsoft already) is so easy to collaborate on, you can edit the document right within the messaging platform
Cons:
- Pricing depends on the use of other Microsoft product and therefore is typically expensive
- Setup is a beast of its own! Many organizations have to dedicate someone entirely to the setup process as it's definitely not a piece of cake.
- The structure of Teams is more appealing for larger organizations where roles and projects are a little bit more segmented. The structure doesn't allow for the most cross-functionality or cross-collaboration
